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- I've
registered, now what do I do?
- How do individuals get assigned to a team?
- How do I pick up equipment and pay for the deposit
- When does the season start?
- Where will I be playing?
- I am no longer able to play my sport. Can I get a refund?
- I would like to be contacted when registration opens: how do I do this?
- I still see "not yet assigned" in my profile - what's going on?
- Can I call or email to find out when my schedule will be posted?
- What happens is there are more registrations for a program than there is available space?
- How much are late fees for programs?
League and Schedule Related Issues:
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- What does my team get if we win?
- My schedule says I'm playing at 12:00AM at 'location pending', what does this mean?
- Are there games on spring and summer holiday long weekends?
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- What is the T.E.A.M. System?
- T.E.A.M. System web browser requirements
- What are the kinds of users in the T.E.A.M. System?
- Features for team captains (those who registered and paid for a full team)
- Features for team members (those who were either added to a roster by a captain or accepted an invitation)
- Features for individual registrants (those who registered and paid by themselves or with a small group)
- How do I get a username and password?
- What if I have forgotten my username and password?
- Where do I log into my profile?
- Do I have to log into my profile every time I want to see my schedule?
- Are you having problems Logging into your profile?
- T.E.A.M. System FAQS for Team Captains:
- Why do I have to invite people to be on my team?
- Are you experiencing problems sending/accepting an invitation to a team mate to join a team?
- Adding new people to your team roster
- Resending invitations
- Deleting people from your roster
- How do I report my score?
- How do I change the team name and colour?
- As I captain, how do I turn on the Roster Tracker game attendance emails?
- How do I get game attendance emails?
T.E.A.M. System FAQS for Individual Registrants:
- Why does my profile say that my individual registration teams are "unassigned"?- I am not sure if I specified the right people to play with?
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Where can I find out what my member benefits are?
I've registered, now what do I do?
You are officially registered once you have paid for a sport with
Sport and Social Club. When it comes to us, “no news is good news”. You will only hear
from us if we are not able to accommodate you. If you are a team
captain, please log onto your profile and send out invitations for
teammates to accept and become a member of your team. If you have
previously played with them before, you can simply click them over from
a previous team.
How do individuals get assigned to a team?
Once registration has closed, Sport and Social Club will take the individual
registrants and place them on a team together, honouring co-player
requests (assuming there are enough registrants to assemble a team).
This will then be a set team for the remainder of the season. You will
have the opportunity to view your teammates information in the roster
section of your profile once the schedule is posted.
\How do I pick up equipment and pay for the deposit?
Equipment can be picked up at our office, located at 185 Bridgeland
Avenue, Suite #110 from Monday to Friday between the hours of 9AM and
5PM. The deposit can be paid when you arrive at our office by Visa,
Mastercard, Cash or Cheque or it can be paid online during registration
When does the season start?
Start dates for all sports can be found in our
sports offered
page; click on the
specific sport you wish to find the start date for and a pop up will
appear with further information. You can also find start dates at
your user profile page
under "Current Registrations."
Where will I be playing?
Locations are not determined until registration has closed. We allocate the locations according to the
registration numbers and determine what sports are best suited for the
facilities we were able to obtain. Please note that our boundaries for
indoor sports are from the Humber River to Victoria Park, south of the
401. For outdoor sports, the boundaries are from the 427 to Victoria
Park, south of Steeles.
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I am no longer able to play my sport. Can I get a refund?
As per our Refund Policy, we do not refund after the registration
deadline date. However; if you can no longer play, there is the option
of selling your spot to someone else of the same gender (to fill out the
gender requirements). Once the person has expressed interest and
purchases your spot, we will get them registered and take their payment
to purchase your spot from that point forward. We will then refund you
for the games they purchase from you. NOTE: you can search our
web forum
for possible players to fill your spot as well. For our complete
refund policy, you can read more
here.
I would like to be contacted when registration opens - how do I do this?
If you are currently registered with Sport and Social Club, you will
get an email when registration opens as long as you have not opted
out of receiving promotional emails. If you are not playing with us, you can join ou rmailing list here
I still see "not yet assigned" in my profile - what's going on?
Once you have registered and paid for your sport(s), your individual
registration will appear in your profile as "Not Yet Assigned" to a team.
Your profile will remain as such until Sport and Social Club posts your schedule. If it
turns out that we were unable to accommodate the registration, you will
be emailed suggesting alternative arrangements. If you do not hear
anything from Sport and Social Club, please be patient as we are in the midst of
assembling your team and will notify you when we have placed you on a
team and posted your schedule. Remember, “no news is good news!”
Can I call or email to find out when my schedule will be posted?
Please do not call or email asking for schedule information! We will email you when it is posted at the website. Once schedules for a season have been posted, they will be viewable at your profile. As a general guideline, schedules are posted no later than 48 hours prior to your first game, and they are often posted much earlier. Unless you have heard from us, yo ucan trust that you will be starting on the first night of your specific league. Answering phone calls and emails about when schedules are posted slows this process down substantially.
The scheduling period is an intense time at the Sport and Social Club office. Therefore, it may take longer for us to return phone calls and emails. We appreciate your patience and will respond to messages as quickly as scheduling allows.
What happens is there are more registrations for a program than there is available space?
If registration for any league exceeds the available space, ALL teams with complete registrations by NOON on the FIRST day of registration will be placed in a lottery for one of the available spots. This will help to avoid the "ticket-master effect" of leagues filling to capacity within minutes. If leagues DO NOT fill to capacity within the first few hours of registration, they will be filled on a first-paid, first-served basis, as usual.
Programs that have gone to "lottery" in the past include indoor turf soccer programs and tennis programs. However, this policy could take place in any SSC program where registration for any league exceeds the available space.
Registrants effected by this situations are contacted by the SSC Admin team as quickly as possible to try to provide alternate choices.
How much are late fees
Late fees for indidivual registrations are $25.00 + GST
Late fees for team registrations are $100.00 + GST
Please note that we make maximum effort to avoid charging late fees whenever possible.
League and Schedule Related Issues:
What does my team get if we win?
At the end of every season, Sport and Social Club has a Season End Party to celebrate the season and hand out awards to championship teams. These awards include a set of Sport and Social Club team shirts, a prize ball or sponsor prize, as well as various other prizes determined by our sponsors.
My schedule says I'm playing at 12:00AM at
"location pending": what does
this mean?
If your schedule indicates a midnight start time and says location pending, it is because Sport and Social Club has been informed of a cancellation in a permit which has affected your game. We are in the midst of looking for a new venue and start time to get your game played. Once we secure a new permit for your game, we will update it in your profile. If the change is within a week of the game, you will receive an email from us updating you about the change.
Are there games on spring and summer holiday long weekends?
All OUTDOOR leagues have games scheduled for the Sunday and holiday Monday of the Victoria day and August long weekends except Men's softball. INDOOR leagues do not have games scheduled for these weekends.
The T.E.A.M. (Total Enrollment and Management) System is Sport and Social Club's software the lets you register and pay for leagues and special events, view your schedules, submit games scores, manage team rosters and communicate with your teammates and other teams in your division. The T.E.A.M. System is constantly evolving and new features are added all of the time to make your playing experience with Sport and Social Club the very best!
Sport and Social Club Web Site Requirements:
This site is best viewed with a resolution setting of 1290x768 using Microsoft Internet Explorer 7.0 or higher. In order to register for leagues, tournaments and special events, users must have cookies turned on in their browsers. While the Sport and Social Club website has been tested in a variety of web broswers (Firefox, Chrome, and Safari), we are in no way responsible for problems that occur in beta versions of new browsers or out of date versions of any browser.
What are the kinds of users in the T.E.A.M. System?
There are 3 kinds of users in the T.E.A.M. System:
- Team Captains (those who registered and paid for a full
team)
- Team Members (those who were either added to a roster by a
captain or accepted an invitation)
- Individual Registrants (those who registered and paid by
themselves or with a small group)
Features for team captains (those who registered and paid
for a full team):
- managing your team roster: anyone you invite to play on your
team will have to approve the online waiver as part of the
process. You will now know that if they are on your roster, they
have completed a waiver and are therefore an eligible Sport and Social Club
player
- manage all of your Sport and Social Club schedules in one spot: you will see
links to all of your Sport and Social Club schedules from one page
- submit scores online/real time
- standings will have box scores for each game date
- attendance tools: team members will be able to tell you when
they won't be able to make a game
- submit incident or injury reports during score submissions
- contact other team captains directly
- communicate with your teammates
- communicate with other Sport and Social Club members at the web forum
- re-register in the future and build new teams from
information that is already in your profile
Features for team members (those who were either added to a roster by a captain or accepted an invitation):
- manage all of your Sport and Social Club schedules in one spot: you will see
links to all of your Sport and Social Club schedules from one page
- view your schedules
- view your standings
- use attendance tool for games
- submit incident or injury reports during score submissions
- communicate with your teammates
- communicate with other Sport and Social Club members at the web forum
Features for individual
registrants (those who registered and paid by themselves or with
a small group)
- manage all of your Sport and Social Club schedules in one spot: you will see
links to all of your Sport and Social Club schedules from one page
- submit scores online/real time
- standings will have box scores for each game date
- attendance tools: team members will be able to tell you when
they won't be able to make a game
- submit incident or injury reports during score submissions
- contact your team mates and team captains within your sport
and pool directly
- communicate with other Sport and Social Club members at the web forum
How do I get a username and password?
There are two ways to get a username and password:
- Register and pay for a league or event as a team captain or
as an individual. During this process, new members are
given the chance to create a new user profile. This can be
done on the website or over the phone with an Sport and Social Club Admin Team
staff.
- Accepting an invitation from a team captain to join a team.
During this process, new members are given the chance to create
a new user profile.
What if I have forgotten my username and password?
If you have forgotten your username and/or password, go to the password reset page. You can chose to reset
your login and password based upon your username or email address.
Where do I log into my profile?
The sign in form is at the top left hand corner of all pages of the website.
Do I have to log into my profile every time I want to see my schedule?
No! As long as your are on the same computer and have cookies enabled, you can bookmark any of the pages from the T.E.A.M. System. If you log into another computer and need to look at information contained in your profile, you will need to log in with your username and password.
Are you having problems Logging into your profile?
If you are having any problem logging into your profile, delete all cookies in your browser, close all browser windows, and then go back to home page.
T.E.A.M. System FAQS for Team Captains:
Why
do I have to invite people to be on my team?
In order for your team mates to be able to see their schedules,
their must be invited to join your team. If you do not do
this, they won't be able to see where and when they are playing.
Additionally, Sport and Social Club Policy dictates
that captains must be provide us with their players' information.
The TEAM System keeps the management away from the captain (all
you have to do is send the invites from the TEAM Builder).
The waiver is also incorporated into this process: you will now
know that if a player is listed on your team they have approved
the waiver and are therefore eligible. After you have
invited people once to be on your team, the next time you build a
team for a different season, you can simply add people to the new
squad with a single click!
Are you experiencing problems sending/accepting an invitation to a team mate to join a team?
If your captain is sending you an invitation to become apart of the team
and you're not receiving it, you may be having issues related to SPAM
controls on your email account inhibiting you from receiving the
invitation. If your captain is sending the invitation to your work
account, the only way to get the invitation through is to have the
captain send the invitation to their own email account and forward it to
you. Another option is to have the captain send the invitation to a
personal email account. If you are using a personal email account and
you are still not receiving the invitation, it may be filtering to your
junk folder. If possible, we recommend put the following emails on safe lists:
- info@durhamssc.com
- noreply@durhamssc.com
- donotreply@durhamssc.com
If you are having troubles accepting your invitation, please have the captain send a copy of the invitation to their own email account. They can then test the URL themselves to see if it works. If the URL is successful, they can forward that invitation to you for you to accept. If not, please contact Sport and Social Club.
Adding new people to your team roster
If you need to add people to your roster, you can go to your team page, click on this icon 
and then chose the "Add new players via invitation" tab. Once you enter the new persons name and email address, and just hit "Send Invitation" button and the person will receive the invitation email and added to your roster once they have completed the process.
Resending invitations
If someone has lost or otherwise had problems, try resending all
of the invites. Go to your team page, click on this icon and then chose the "Add new players via invitation" tab. Look at the table of pending invitations and click on the resend invitation button. You may also delete pending invitations. Keep in mind that if you do delete a pending invite, the link that went to the person in question will no longer function.
Deleting people from your roster
Go to your team page, click on this icon 
beside the person you wish to remove from your roster.
- Click on your team name at from your profile page, select the schedule tab and then click on the "Report Score" link beside the game.
- The first team in gets to report the game score; the second team
in only gets to report spirit score. Once the fully automated
standings system is in place, score discrepancies will be dealt
with between the two captains. PLEASE MAKE SURE YOU HAVE AGREED
ON THE SCORE BEFORE LEAVING THE PLAYING VENUE.
How do I change the team name and colour?
Please log onto your profile, choose the team you wish to change the
information for, click on 'Review Team', click on 'Edit' in the Team
Information section and save your changes.
As I captain, how do I turn on the Roster Tracker game attendance emails?
- Please log onto your profile
- Click on the tab "My Registrations"
- Under the "Team Roster", clickon the team name you want to edit.
- Click on the tab "Team Settings".
- Scroll down to the option for "Send game attendance requests to my team" and checkthe box.
- Click on the "Save Team Settings" button to finish.
How do I get game attendance emails?
- Please log onto your profile
- Click on the tab "My Profile" > click 'edit'
- Scroll down to the option for "Allow me to receive game attendance emails:" and select YES
T.E.A.M. System FAQS for Individual Registrants:
Why does my profile say that my individual registration teams are "unassigned"?
Once you have registered and paid for your sport(s), your individual
registration will appear in your profile as "Not Yet Assigned" to a team.
Your profile will remain as such until Sport and Social Club posts your schedule. If it
turns out that we were unable to accommodate the registration, you will
be emailed suggesting alternative arrangements. If you do not hear
anything from Sport and Social Club, please be patient as we are in the midst of
assembling your team and will notify you when we have placed you on a
team and posted your schedule. Remember, “no news is good news!”
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I am not sure if I specified the right people to play with?
When individual registers for a league and create a profile, they are asked if there are people they want to play. At this juncture, you can not go back and add or change these entries. You can always email info@durhamssc.com with your requests of who you would like to play with and we will do our best to try and make sure it happens. From time to time, we are unable to accommodate these requests due to things like gender requirements and space on team rosters.
Just click on this icon:
